FAQ

🛍️ Orders & Products

Q: What sizes do you offer?
Asteria Sports offers sizes ranging from XS to XXL. Each product page includes a detailed size guide to help you find the perfect fit.

Q: How do I know what size to order?
Refer to our Size Guide available on each product page. If you're between sizes, we recommend sizing up for a more relaxed fit.

Q: Do you restock sold-out items?
Yes, we regularly restock popular items. Sign up for restock alerts on the product page or follow us on Instagram for updates.

Q: Is your clothing unisex?
Some of our products are unisex. We clearly label items as 'Men’s' or 'Women’s' where applicable to help you choose the right fit.

🚚 Shipping & Delivery

Q: Where do you ship?
We currently ship across the UK, Europe, and select international locations.

Q: How long does delivery take?

  • UK: 3–5 business days

  • Europe: 5–7 business days

  • International: 7–14 business days

Q: How much is shipping?
Shipping costs vary by location and are calculated at checkout. Free shipping is available on UK orders over £75.

Q: How can I track my order?
Once your order ships, you'll receive a tracking link via email. You can also log into your account to track your order.

🔁 Returns & Exchanges

Q: What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition.

Q: How do I start a return?
Visit our Returns Portal and follow the steps to initiate a return.

Q: Can I exchange an item?
Yes, exchanges are free and easy. Specify the replacement item when you start your return.

💳 Payments & Gift Cards

Q: What payment methods do you accept?
We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, and PayPal.

Q: Do you offer gift cards?
Yes, digital gift cards are available and are delivered instantly by email.

👕 Product Care & Materials

Q: How do I care for my activewear?
Wash cold, inside out. Hang dry or tumble dry low. Avoid fabric softener and bleach.

Q: Are your products sustainable?
We're committed to sustainability with recycled fabrics, ethical sourcing, and eco-conscious packaging. 

📩 Contact Us

If you have further questions, reach out to our team at asteria.ecommerce@gmail.com or use our Contact Page. We aim to respond within 24–48 hours.